Hands On is a part of the Commotion Group Ltd.

Prices

Prices shown online and in all catalogues and literature are strictly net and are shown exclusive of VAT. Prices are correct at the time of going to press and whilst every effort will be made to maintain these prices, we reserve the right to change them without notice. VAT is also chargeable on P&P and delivery, except if sent through Royal Mail postal services where VAT is zero rated.

Descriptions

Whilst we take every care to ensure illustrations and descriptions within the catalogue are accurate, we reserve the right to change specifications or improve our educational supplies. In the event of any substituted educational supplies not being acceptable, we will gladly issue a full credit.

Orders

Where possible, an official order number should accompany customer orders and if possible, a contact name for delivery. All goods are offered subject to availability. We endeavour to dispatch all orders complete, however any items which are not in stock at the time of ordering will be placed on 'back-order' and dispatched when they become available.

Delivery

All orders will normally be dispatched within 3-5 working days of receipt subject to availability.

Our standard delivery service is 3-5 working days; however please allow up to 28 days for delivery during peak times (January - March). A Next Day Delivery Service is available for an extra charge. Please call our Customer Service Team on (+44) (0)1732 225 800.

For our Delivery and Returns policy, please see Delivery & Returns.

Discrepancies

Whilst we endeavour to complete all our customers' orders satisfactorily, occasionally errors do occur. Therefore please ensure that all parcels are unpacked and checked carefully upon receipt and that our Customer Services Department is notified of any errors within 7 days of receipt. We will then inform you of the appropriate action to be taken. Please do not attempt to return any goods without prior authorisation.

Payment

All registered UK educational establishments automatically qualify for an account and our payment terms are strictly 30 days from invoice date. We reserve the right to charge interest on all overdue accounts at 2 percent per month on the outstanding balance.

We welcome orders from private individuals or nursery schools and can accept payment by major credit cards/debit cards, cheques should be made payable to "Commotion Group Ltd" or contact our Accounts Department for details of BACS payments. Payments will only be processed once the goods have been dispatched from our warehouse.

Title of goods

Ownership (title) of the goods only passes to the purchaser on full payment of the appropriate invoice.

Warranty

All items supplied by Commotion Group Ltd are guaranteed for a period of 12 months from date of invoice. Any item found to be defective through faulty materials or workmanship will be repaired, replaced or credited (at our discretion).

Variation

Under no circumstances will Commotion Group Ltd be bound by any addition to or variation of these terms unless agreed in writing with the Managing Director, Timothy Coote. These conditions and the contract shall be subject to and governed by the Laws of England.

Data protection

We may transfer information about you to our bankers/financiers for the purposes of providing services and for the following purposes: obtaining credit insurance; making credit reference agency searches; credit control; assessment and analysis (including credit scoring, market, educational supplies and statistical analysis); securitisation; protecting our interests. We will provide you with details of our bankers/financiers and that of any credit reference agencies used on request. Please also look at the Data Privacy Notice.

Conditions of Use

 Hands On is a part of the Commotion Group Ltd.

Commotion Group Ltd advises that users of this website make use of its functions and features at their discretion and it is understood that visitors use the site to obtain information about our companies, the educational supplies we sell and/or to purchase those educational supplies.

Copyright and Trade Marks Notice

All of the educational supplies we sell, (including those under our registered brand and trade names), are protected by their respective brand owners and trademarks. Trademarks of third parties are used with permission. All content of this site is copyright protected and may not be copied, stored or represented on other media without the prior permission of Commotion Group Ltd.

Product Images and Descriptions

While every effort is made to accurately describe our educational supplies - both through text and image descriptions, we reserve the right to alter/modify descriptions without notice. Product enhancements and improvements are on-going. The images that are displayed with product descriptions are for illustrative purposes and do not necessarily depict finer details of the product (such as colour, all package contents, product sizes, etc). If you require clarification about any product, please contact us.

Disclaimer

Commotion Group Ltd and its partners accept no liability for damages, consequential or otherwise, for misuse of the site, or misinterpretation of its contents.

Any enquiries about our company and / or educational supplies can be directed to us via our contact us page.

Discounts and Vouchers 

Occasionally, Hands On issue discount coupons that can be redeemed during the basket stage of your purchase of educational supplies.
Any discount offered will exclude VAT and delivery unless otherwise stated alongside the coupon, voucher or code. 
All discounts, coupons or vouchers are issued with goodwill but must be used at time of ordering and no code, coupon or voucher can be used as part payment of a future invoice.

Our customers are usually advised of the availability of discounts via an e-mail or advertising. To receive our latest offers sign up to our newsletter.

Promotional codes featured in September or October issues of Teach Primary and Primary Science and Primary Teacher Update are valid until 31st December 2012.

Promotional codes can be applied within your online shopping basket and the discount or offer you are receiving will be clearly shown at that time.

Online only promotional codes are for use on www.handson.co.uk orders and cannot be applied to telephone, fax or email orders.

All discounts, vouchers and codes are subject to our normal terms and conditions and cannot be used in conjunction with any other offer.

Thank You For Shopping Vouchers Any voucher that you receive within your parcel for money off your next purchase can be redeemed via post, fax or phone but unfortunately cannot be used on our websites. These vouchers are valid until the date stated on each individual voucher and can only be used once. The unique voucher code must be quoted at the time of placing your order and cannot be used as part payment of invoices. 

If you have any queries about a Hands On offer, please contact us.

Prices

Prices shown on the Hands On website, catalogues and literature are strictly net and are shown exclusive of VAT.

Prices within our catalogues are correct at the time of going to press and whilst every effort will be made to maintain these prices, we reserve the right to change them without notice.

VAT is also chargeable on P&P and delivery, except if sent through Royal Mail postal services where VAT is zero rated.

Payment options

Authorised Account Holders

Registered UK educational establishments (schools, colleges, universities, etc) are automatically granted Authorised Account Holder status.

We determine your establishment's credentials from its UK postcode. Once you have registered your school/college, you may start shopping, and at the checkout phase, select "Account Holder" as your payment option. If we have any enquiries about your account status, we will contact you.

Private nursery schools and childcare establishments may be asked to provide credit references before account status is granted.

School / college personnel placing orders on our website will be assumed to have the authority to place such orders.

Credit facilities are not normally granted to other organisations, nor to private customers. If you wish to be considered for a credit account, please contact us on (+44) (0)1732 22 58 00.

Credit Card Payments

Anyone (including school/college staff) may elect to pay using a valid credit or debit card. We accept Visa, Mastercard, Maestro, Delta and Switch cards. We do not accept Diners Club or American Express.

When you submit your credit/debit card information, it is securely encrypted. We take data privacy and security issues very seriously. All personal information you send us is through our SSL (Secure Socket Layer) server.

Competitions

In Teach Primary (Issue 7.3), we are offering 5 x Investigating Materials sets to be won.

All entries should be received by 5pm on 31st May 2013 and the winners will be selected at random. Each winner will receive one Investigating Materials set consisting of; Super Solid Powder, Instant Snow, Spider Balls, Space Sand & Touchable Bubbles. Open to all UK and Channel Island residents. There are five prizes, and no cash alternative is available. The decision of the judges is final. In the event of unforeseen circumstances Commotion Group reserves the right to substitute the prizes for alternatives of equal or greater value. The winner will be notified within 14 days of the draw date on 3rd June 2013. The name and county of the winner may be disclosed to anyone who emails within one month after the published closing date, to enquires@handson.co.uk. The prize will be delivered to the winner's address within 28 days of notification, unless the winner is notified otherwise. Note that by entering into this competition you agree to have your name released and published on our website as the winner, should you be drawn as a winner. Hands On will only use an entrant's data to send information of offers or services that may be of interest to that entrant from time to time. We will not pass that entrant's data to any third parties. At any time, entrants can amend their marketing preferences and opt-out of receiving any marketing communications by sending an email to enquiries@handson.co.uk or calling 01732 225800 and giving their name and address. The Promoter is Commotion Group, Commotion House, Morley Rd, Tonbridge, Kent, TN9 1RA.

In PTA+ (Summer edition), we are offering 10 x Energy Sticks (48156) to be won.

All entries should be received by 5pm on 31st May 2012 and the winners will be selected at random. Each winner will receive one Energy Stick. Open to all UK and Channel Island residents. There are ten prizes, Energy Sticks (48156), and no cash alternative is available. The decision of the judges is final. In the event of unforeseen circumstances Commotion Group reserves the right to substitute the prizes for alternatives of equal or greater value. The winner will be notified within 14 days of the draw date on 3rd June 2013. The name and county of the winner may be disclosed to anyone who emails within one month after the published closing date, to enquires@handson.co.uk. The prize will be delivered to the winner's address within 28 days of notification, unless the winner is notified otherwise. Note that by entering into this competition you agree to have your name released and published on our website as the winner, should you be drawn as a winner. Hands On will only use an entrant's data to send information of offers or services that may be of interest to that entrant from time to time. We will not pass that entrant's data to any third parties. At any time, entrants can amend their marketing preferences and opt-out of receiving any marketing communications by sending an email to enquiries@handson.co.uk or calling 01732 225800 and giving their name and address. The Promoter is Commotion Group, Commotion House, Morley Rd, Tonbridge, Kent, TN9 1RA.

Feedback Forms to win £50 worth of Commotion vouchers to be spent on Hands On or Reflections on Learning are issued in our customer parcels at the discretion of the Director.

Completed Feedback Forms must be returned to the address on the card - Commotion Group, Commotion House, Morley Rd, Tonbridge, Kent, TN9 1RA in order to be entered into the draw. The details of the returned form are recorded against the month in which they were received back. A form is selected at random and that person is deemed the winner for that month. Each winner will receive £50 of Commotion vouchers. Open to all UK and Channel Island residents. There is one prize each month that the Feedback Forms are received and no cash alternative is available. The decision of the judges is final. In the event of unforeseen circumstances Commotion Group reserves the right to substitute the prize for an alternative of equal or greater value. The winner will be notified via the contact details provided on their feedback form. The name and county of the winner may be disclosed to anyone who emails within one month of returning their completed Feedback Form, to enquires@handson.co.uk. The prize will be delivered to the winner's address within 28 days of notification, unless the winner is notified otherwise. Note that by entering into this competition you agree to have your name released and published on our website as the winner, should you be drawn as a winner. Hands On as part of Commotion Ltd will only use an entrant's data to send information of offers or services that may be of interest to that entrant from time to time. We will not pass that entrant's data to any third parties. At any time, entrants can amend their marketing preferences and opt-out of receiving any marketing communications by sending an email to enquiries@handson.co.uk or calling 01732 225800 and giving their name and address. The Promoter is Commotion Group, Commotion House, Morley Rd, Tonbridge, Kent, TN9 1RA.